Episode 111 of Down to Business podcast
For some people, browsing bookstores is one of life’s greatest pleasures.
This week, on Down to Business, Heather Reisman, chief executive of Toronto-based Indigo Books & Music Inc. spoke about how her business fared during the pandemic, when customer browsing abruptly came to a halt.
Reisman was an outspoken critic of the government’s response to the pandemic, contending that the lack of preparation made the pandemic far more costly, particularly to retailers such as Indigo.
We spoke about the future of bricks and mortar retail shopping, how smartphones are allowing companies to track consumers and what lies ahead as the economy emerges from the pandemic.
As always, this interview was edited for clarity and brevity.
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